Privacy Policy

Beyond The Spotlight Psychology is a trading name of Jankowska Psychology Limited.

This website is operated by Dr Maja Jankowska of Jankowska Psychology Limited. Your privacy is very important, so please read this policy carefully for information about the personal information that will be collected about you, ‘you’, as a past, present, or future customer or client, what Jankowska Psychology Limited does with your information and who your information may be shared with.

General Data Protection Regulation (GDPR) is a regulation in UK and EU law on data protection and privacy that came into effect from 25 May 2018. The aim of the GDPR is to protect the privacy of all EU citizen’s data privacy and bring together data privacy laws across Europe. The GDPR applies to all organisations or persons that process or collect personal information. You can find out more about the GDPR on the Independent Commissioner’s Office website.

Dr Maja Jankowska is the data controller for “Beyond the Spotlight Psychology” and “Expansion Psychology”. Associate staff (psychologists and other clinicians or therapists) who might take on referrals and co-working with “Beyond The Spotlight Psychology” and “Expansion Psychology” will be additional data controllers for the clients they work with.

At “Beyond The Spotlight Psychology” and “Expansion Psychology” we are committed to protecting your rights to privacy. They include:

“Beyond The Spotlight Psychology” and “Expansion Psychology” may collect information about you because you are a client (or potential future client) of the company. Dr Maja Jankowska will process the data because it is in her legitimate interest as a clinical psychologist to do so. Psychologists need to see and analyse information about you, and any relevant documents containing information about you, in order to provide expert advice, to carry out an assessment or to deliver and monitor psychological intervention.

Another lawful reason for processing your data may be Legal Obligation. If “Beyond The Spotlight Psychology” and “Expansion Psychology” are processing “special category data” about you, this is their second lawful reason to do so. This is likely to apply in regards to a litigation claim. As a client of "Beyond The Spotlight Psychology" or “Expansion Psychology”, their lawful reason for processing “special category data” is that it is necessary for the purposes of the provision of health or social care or treatment.

Jankowska Psychology Limited receives, collects and stores any information you enter on our website or provide in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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“Beyond The Spotlight Psychology” and “Expansion Psychology” collects information about you that may include personal or sensitive information, such as:

· Personal information: name or given name, family name or surname, address, telephone numbers, date of birth, gender (or preferred identity), age, relationships and children, occupation, telephone/SMS number, email address, video conference ID (if online therapy), GP contact details, school details (for children).

· Sensitive information: medical conditions (if relevant), prescribed medication, psychological history and current difficulties, sexuality, financial information, including bank account details (if you are a private patient);

· Sensitive personal data: signed therapy client agreement, therapy or coaching records (session notes, letters, reports and/or outcome measures).

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To make sure that you are assessed and/or treated safely and appropriately, “Beyond The Spotlight Psychology” and “Expansion Psychology” records your personal information, as well as all contacts you have such as appointments and the results of assessments and letters or reports relating to your care. “Beyond The Spotlight Psychology” and “Expansion Psychology” will also process personal data pursuant to legitimate interests in running the business such as invoices and receipts, accounts, VAT and tax returns as necessary.

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Jankowska Psychology Limited will collect your personal information from the information you enter on to the website: www.beyondthespotlightpsychology.co.uk  or www.expansionpsychology.com, over the telephone, or via email when you make you make your initial enquiry. During your initial consultation and any subsequent sessions data will be collected in order to assist the process of coaching or therapy. Data will also be collected in relation to the running of the business (e.g. creating invoices and receipts).

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The web services used by Beyond The Spotlight Psychology and Expansion Psychology are GDPR compliant. If you subscribe to our newsletter or download a free guide, then your name and email address will be collected via our website www.beyondthespotlightpsychology.co.uk  (which is hosted by Systeme.IO) or www.expansionpsychology.com (hosted by Hostinger.com) and stored for the purpose of sending newsletters. Consultations appointments are booked via email, phone or the Calendly app. When you book an online appointment in Calendly this also creates an individual appointment in Teams (developed by Microsoft). Calendly and Microsoft are companies that are based in the USA. When you book your consultation appointment, the personal data that you enter will be shared with Calendly and Zoom. As these companies are based in the USA, data will be transferred out of the UK. If you book a consultation, your data will also be stored in a password protected files. Invoices are sent via FreeAgent accounting software, which is a UK-based company​.

Please read this cookie policy carefully before using the Beyond The Spotlight or any other Jankowska Psychology Limited websites operated by Dr Maja Jankowska.

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What are cookies? Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use? Necessary cookies Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. These cookies do not collect data that could be used for marketing.

How can I delete cookies? If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device. If you have any questions about this policy or our use of cookies, please contact Dr Maja Jankowska

“Beyond The Spotlight Psychology” takes your privacy very seriously. “Beyond The Spotlight Psychology” is committed to taking all reasonable steps to protect any individual identifying information that you provide to them. Once your data is received, “Beyond The Spotlight Psychology” makes its best effort to ensure its security on our systems. All personal information provided is stored in compliance with EU General Data Protection Regulations rules.

“Beyond The Spotlight Psychology” does not keep your data for longer than is necessary. Basic contact information held on a therapist’s mobile phone is deleted within 6 months of the end of therapy and the sensitive personal data defined above is stored for a period of 7 years after the end of coaching or therapy. After this time, this data is deleted at the end of each calendar year. Administrative data is retained for up to six years as necessary, in the unlikely event there are queries from HMRC and the VAT commissioner. Where it is not necessary to retain the data for six years, it is destroyed as soon as possible.

“Beyond The Spotlight Psychology” only uses your personal information to provide the services you have requested from us. If you do not provide the personal information requested, then it may not be possible to provide a coaching or therapy service to you. “Beyond The Spotlight Psychology” uses the information collected to provide services to you, process payment for such services and send you information.

Beyond The Spotlight Psychology holds information about clients and the coaching or therapy they receive in confidence. However, in some circumstances “Beyond The Spotlight Psychology” may need to share information and liaise with other parties, as outlined below:

In exceptional circumstances, “Beyond The Spotlight Psychology” might need to share personal information with relevant authorities:

Beyond The Spotlight Psychology will discuss such a proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.

Administrative and accounting staff who work for Beyond The Spotlight Psychology will also process your data in order to perform the contract set out, i.e. register you as a client and deal with financial matters. Data will be shared with software applications that are used in the day-to-day running of the business (e.g. Teams, Calendly, Google, Monzo and Mettle, FreeAgent and so on)

What Beyond The Spotlight Psychology will NOT do with your personal information

“Beyond The Spotlight Psychology” will not share your personal information with third-parties for marketing purposes.

Personal information is minimised in phone and email communication. Sensitive personal data will be sent to clients in an email attachment that is password protected. “Beyond The Spotlight Psychology” will never use open or unsecure Wi-Fi networks to send any personal data. Personal information is also stored electronically. Information used to book appointments is stored in Calendly and Teams. Personal information connected to consultations and treatment is stored within password protected files on a computer and/ or Kindle scribble owned by ‘Dr Maja Jankowska’. Any computers used by Beyond The Spotlight Psychology are password protected. Malware and antivirus protection is installed on all computing devices. Mobile devices are protected with a passcode/face recognition scanner. Any hard copies of personal information are stored in locked cabinets.

Jankowska Psychology Limited may contact you to notify you regarding any enquiries you make, to arrange or follow-up on appointments, to send helpful information, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to gain your feedback, to send questionnaires as part of therapy, to send updates to subscribers about forthcoming events, or as otherwise necessary in order to offer a helpful service to you. For these purposes we may contact you via email, telephone, text messages, or postal mail.

You have a right to access the information which is held about you. This will usually be shared with you within 30 days of receiving a request. There may be an admin fee for supplying the information to you. Further evidence from you to check your identity will be requested. A copy of your personal information will usually be sent to you in a permanent form (that is, a printed copy). You have a right to get your personal information corrected if it is inaccurate. You can complain to a regulator. If you think that “Beyond The Spotlight Psychology” has not complied with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). Beyond The Spotlight Psychology reserves the right to refuse a request to delete a client’s personal information where this is therapy records. Therapy records are retained for a period of 7 years in accordance with the guidelines and requirements for record keeping by The British Psychological Society (BPS; 2000) and The Health and Care Professions Council (HCPC; 2017). More information about GDPR can be found at the following weblink: https://ico.org.uk.

Dr Maja Jankowska’s ICO registration number is ZB610267.

If you have any questions about this policy or the information Jankowska Psychology Limited holds about you, please contact Dr Maja Jankowska.